We at Campus 365 believe that proper training and support are integral to the successful implementation of Campus 365 at your institute.
If your experience was unpleasant for any reason, please share your thoughts. Be sure to get a call or email within 2 to 4 hours regarding your grievance.
Level 1
Contact Support
- Campus 365 Support
- Email: support@campus365.io
- Phone No.: +91 1800 103 5164
Expected action: The support team will analyze the ticket details and question the agent to understand the complaint in depth. If required, the team will also coordinate with the internal teams to find the right solution. You can expect an initial reply in 1 hour and a resolution in 12 to 24 working hours.
Level 2
Your Account Manager
- Email: Your Account Manager email will be shared in the Welcome Email.
- Phone No.: Your Account Manager phone number will be shared in the Welcome Email.
Expected action: Your account manager will coordinate with the support team to understand the challenges and provide the best possible solution. You can expect a reply and the right action in 24 working hours.
Level 3
Mr. Shashank Trivedi
- CTO, Support Head
- Email: shashank@campus365.io
Expected action: Mr. Shashank will coordinate with the internal teams to understand the challenges and bring the best possible solution.
Note: It is recommended to always send an email first with details of the ticket, followed by a phone call. Team leaders and managers might be in preplanned meetings/events and may not be able to pick up the calls immediately.