We at Campus 365 believe that proper Training and Support is an integral part of the successful implementation of Campus 365 for your institute.
In case you find your experience unpleasant due to any reason, feel free to drop in your feedback. Be ensured to get a call or email within 2 to 4 hours regarding your grievance.
Expected action: Support Team will analyze the ticket details and question the agent to understand the complaint in depth. If required team will also coordinate with the internal teams to bring the right solution. You can expect an initial reply in 1 hour and the resolution in 12 to 24 working hours.
Expected action: Your account manager will coordinate with the Support Team to understand the challenges and bring the best possible solution. You can expect a reply and the right action in 12 working hours.
Expected action: Mr. Shashank will coordinate with the internal teams to understand the challenges and bring the best possible solution.
Note: It is recommended to always send an email first with details of the ticket, followed by a phone call. Team leaders and managers might be in preplanned meetings/events and may not be able to pick up the calls immediately.
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